Delivery & Collection

How much does delivery cost?

Delivery is FREE to anywhere in Ireland & Northern Ireland for orders over €29. For orders below this value, there is a flat rate delivery charge of €4.95.

When will I receive my order?

All orders are dispatched daily (Monday-Friday), with orders received before 2 pm leaving us that very day. After your order has been dispatched, you should receive you order within 1-3 working days. 98% of orders placed before 2pm (Mon-Thurs) arrive the next working day. During busy periods there can be a slight delay with dispatch, while this does not happen often, it can occur so please be aware of this. 

Is my product in stock?

Our aim is always to have all products in stock. If a product is out of stock, we will have it marked as so on our online store. In the exceptional circumstances that an ordered product is out of stock, we will contact you immediately with a delivery date.

Please note: If you order a product that is on pre order and you have also ordered different products you will receive all your products together when the pre order item is back in stock.

Can I collect my order?

Yes, this is no problem.

Simply place your order online in the same way and at the checkout just opt for collection.

Once your order is ready for collection we will notify you by email. Orders can be collected anytime from 9am to 4pm, Monday to Thursday and up to 3pm on a Friday. As we are closed on Saturday & Sunday, orders placed after 3pm on a Friday can be collected after 9am on Monday.

Our address is:
Pets.ie
Beech Road
Arklow
Co. Wicklow
Y14 W884

Please note that the only way we can arrange collections is on our website, we don't offer a walk-in collection service. We don't currently have a walk-in shop with products on display.