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Returns Policy

We hope you are delighted with your purchase and that the goods meet your requirements. If for any reason you are unhappy you may return the goods to us in accordance with our return policy. Returning goods to us is simple and hassle free. Please contact us using the returns form below.

How to return in the case of a change of mind

  1. From the date you receive your order, you have 14 days to return your product for a full refund if you change your mind. You have 2 options when returning your product:
    Option 1: You can return the product by your own means to us for a full refund. Please fill out the returns form below for further information.
    Option 2: We can arrange for DPD to collect the parcel(s) from you. Please Note: €10 per box will be deducted from your return to cover the courier charge.
  2. It is essential that any product returned back to us must be unused, repackaged in the original packaging using clear tape and in a resaleable condition.
  3. We have the right to refuse any return where the above conditions are not met.
  4. To begin the returns process please fill out the returns form below.

    How to return a damaged product

    1. If a product is defective in any way, please email us at hello@pets.ie and provide us with photos and as much information as possible.
    2. A member of our team will contact you to discuss further and arrange the appropriate remedy.

    Returns Form

    Cancellations

    We can cancel an order up until it is dispatched. If the order has been dispatched, you can return the goods to us and we will organise a refund (excluding delivery cost). To cancel an order, please email us at 'hello@pets.ie'. Please quote your order reference number which you will find on your order confirmation email.

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